Talking Energy Act Responsibly

2010 Performance

Act Responsibly

Employee involvement

Employee involvement

We support the communities in which we have a presence, through our greatest asset - our people.

Vulnerable customers

Vulnerable customers

Products and services are created and tailored to help inform, teach and solve energy issues for the most vulnerable customers.

Engaging with our supply chain

Supply chain

We work with 70 of our suppliers to provide insights into how they could help our plans for a low carbon future.

Customer and product safety

Customer and product safety

We want to be a trusted energy partner delivering safe, affordable energy and advice to keep our customers informed and protected.

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We work in an industry where our actions and decisions touch the lives of everybody, so being a responsible company cuts through everything we do.

It’s one of the foundation stones we’ve built our business around and our aim is always to treat everyone fairly, honestly and responsibly – our customers, our stakeholders, our people, the communities in which we operate.

We have some huge challenges ahead, including helping our customers take control of their energy and to develop a balanced generation portfolio and we can only meet those challenges if people recognise they can trust us and are prepared to engage with us and join us on the journey to cleaner & better energy.

We’re always open and honest about our strategy and our aims and we actively engage with all stakeholders – even those who do not share our views.

We take our responsibilities very seriously and they will continue to drive our agenda now and in the future.

Some of our stakeholder engagement and employee involvement initiatives

In 2010, we invested more than £10.9 million in community projects.

23% of our colleagues currently take part in employee involvement activities.

Teams of our people spent almost 6,850 hours volunteering in the community, supporting the work of 34 different organisations in sustainability projects.

We celebrated the tenth anniversary of our partnership with Age Concern Enterprises (now Age UK) in September 2010 and now 225,234 people are currently signed up to our Age Concern product for older customers. We renewed the contract with Age UK in 2011, extending our relationship for a further 10 years.

We support educational programmes to introduce youngsters to energy and help them understand the challenges we face in creating a sustainable energy future.

Volunteers made over 320 visits to schools to deliver a variety of support to over 8,500 children including 188 Energy Experience volunteer sessions.

We recognise outstanding contributions by employees through entering the CARES (BITC employee volunteering scheme) awards and, in 2010, our employees received the West Midlands Community Impact Champion of the Year award and the East Midlands Community Innovation award. Furthermore, we were awarded Community Mark status reflecting our holistic approach to community engagement.

Our employees’ views are crucial in developing our Community Programme and engaging even more employees. We send a survey to all employees who have been involved in our volunteering programmes, and use these results to further improve our programmes and the volunteering experience.

In 2010 the results showed;

  • 90% of employees said they felt prouder working for E.ON knowing about how we contribute to local communities
  • 99% of employees said they felt volunteering had a positive impact on the local community
  • 89% of employees said volunteering had positively changed their behaviours and attitude

Act Responsibly

2010

2009

2008

Community investment[1] (£) 10.9m 11.5m -

[1] We broadly define community investment in line with the London Benchmarking Group (LBG) model (see http://www.lbg-online.net/lbg/top_menu/about_the_lbg/guidance/1_introduction_to_measuring_your_inputs). The principal focus of our community investment and employee volunteering activity is in three key areas - education, supporting vulnerable consumers and working with communities close to our sites. Our community investment includes grants for capital projects or research, cash donation, sponsorships and the provision of goods or services in kind. The figure does not include any employee time or management costs of running our community programmes.