E.ON UK Plc have commissioned PricewaterhouseCoopers LLP to provide independent assurance under ISAE3000 on selected E.ON UK 2009 Corporate Responsibility data as shown by the (√) symbols in the table below. The Assurance Report can be found below.
KPI summary
2009 Key Performance Indicator Summary
Act Responsibly
2009
2008
2007
*Community investment[i] (£)
11.5m
-
2.7m
Spend covered by our responsible procurement policy (%)
98
95
80
Meet our customer needs
2009
2008
2007
Net Promoter Score Retail (%)
-21%
-
-
Customer accounts (number)
7.9m
8.1m
8.0m
Social spend per customer account basis[ii] (£)
2.70
-
-
Ensure reliable energy
2009
2008
2007
Customer minutes lost (number)
132.4(√)
143.1
176.0
Electricity generated (TWh)[iii]
33
40
41
Electricity distributed (TWh)
52.4
55.6
56.0
Investments in generating assets and distribution networks[iv] (£)
Lost time injury frequency (LTIF) (no. of lost time injuries/number of working hours in 12 month period x 1,000,000)- employees
3.28(√)[xiv]
4.66
3.66
*Lost time injury frequency (LTIF) (no. of lost time injuries/number of working hours in 12 month period x 1,000,000)- contractors
2.72
3.74
4.51
*Headcount[xv] (number)
17599
17480
16800
*Employee turnover (%)
12.9
17.0
16.3
*Female employees as a proportion of whole employee base (%)
34
35
35
*Ethnic minority employees as a proportion of whole employee base (%)
8.8
9.0
9.5
*These indicators include data from the UK based activities of the E.ON AG Cross Functional Units but which do not form part of E.ON UK plc.
[i]We broadly define community investment in line with the London Benchmarking Group (LBG) model (click here for LBG model). The principle focus of our community investment and employee volunteering activity is in three key areas - education, supporting vulnerable consumers and working with communities close to our sites. Our community investment includes grants for capital projects or research, cash donation, sponsorships and the provision of goods or services in kind. The figure does not include any employee time or management costs of running our community programmes.
[ii]These figures cover the period from 1 April 2009 to 31 March 2010 as per Ofgem reporting period. This figure is the same as being reported to Ofgem using their definition, criteria and methodology for social spends.
[iii]These data do not include CHP and steam consistent with the reporting in E.ON UK’s financial statements.
[iv]This figure includes only generating assets and distribution and transmission networks. This figure excludes intangibles, operating and short-term asset investments and investments for Holford Gas Storage which are accounted for at a Group level in Germany.
[v]Total emissions from E.ON UK generation assets as defined in the Reporting Guidance and which are calculated in accordance with the European Commission’s revised Monitoring and Reporting Guidelines.
[vi]The CHP plant in Humber is excluded from EU ETS due to the thermal output being lower than the threshold for inclusion, carbon emissions from this plant have therefore not been captured and reported in these data.
[vii]This figure is the verified figure reported as part of the EU Emission Trading System (EU ETS). The CO2 figure reported in the Group CR report was an estimate, as the figure was published before the end of the EU ETS verification process.
[viii]2008 and 2007 data have been restated to align with the definitions provided in the Reporting Guidance.
[ix]Refer to footnote vi
[x]This figure is based on Ofgem methodology to calculate CERT obligations.
[xi]This figure is made up of 21 wind turbines and 1 biomass (EC&R).
[xii]Refer to footnote viii
[xiii]Refer to footnote viii
[xiv]This figure represents the latest number at the time of publication, reflecting ongoing incident assessments.
The information contained within the data table has been prepared in line with the reporting guidance document "E.ON UK Criteria" which you can download below.
Independent Assurance Report to the Directors of E.ON UK plc
We have been engaged by the Directors of E.ON UK plc ("E.ON", "the Company") to perform an independent limited assurance engagement in respect of Selected Corporate Responsibility Information (hereafter "Selected Information") for the year ended 31 December 2009 presented in the 2009 Key Performance Indicator Summary within the "2009 E.ON Corporate Responsibility Report" (the "Report").
Scope and Subject matter
The Selected Information for the year ended 31 December 2009 subject to limited assurance consists of the following data for the Company presented in the Key Performance Indicator Summary:
• Lost Time Injury Frequency - Employees;
• Carbon Dioxide Emissions;
• Carbon Dioxide (CO2) Intensity;
• Sulphur Dioxide (SO2) Intensity;
• Nitrogen Oxide (NOx) Intensity;
• Reportable Environmental Incidents; and
• Customer Minutes Lost.
The Selected Information is marked with a (√) symbol. We were not engaged to report on comparative information for the prior year ended 31 December 2008 or earlier reported years.
Respective responsibilities of the Directors and PricewaterhouseCoopers LLP
The Directors are responsible for the content of the Report, including the preparation of the Selected Information in accordance with the criteria set out in the Company's Corporate Responsibility Reporting Guidance available here.
Our responsibility is to form an independent conclusion, based on our limited assurance procedures, on whether anything has come to our attention to indicate that the Selected Information is not fairly stated, in all material respects, in accordance with the Company's Reporting Guidance.
We are in compliance with the applicable independence and competency requirements of the Institute of Chartered Accountants in England and Wales (ICAEW) Code of Ethics. Our team comprised assurance practitioners and relevant subject matter experts.
This report, including the conclusion, has been prepared for the Directors of the Company as a body, to assist the Directors in reporting on the Company's activities in relation to corporate responsibility. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Directors as a body and the Company for our work or this report save where terms are expressly agreed and with our prior consent in writing.
Assurance work performed
We conducted our limited assurance engagement in accordance with International Standard on Assurance Engagements 3000 (Revised) – ‘Assurance Engagements other than Audits and Reviews of Historical Financial Information’ issued by the International Auditing and Assurance Standards Board (“ISAE 3000”)
Our limited assurance procedures included:
Making enquiries of relevant management of the Company about the process for preparing the report and the associated internal control system;
Evaluating the design of the key processes and controls for managing and reporting the Selected Information;
Assessing the work completed by third party certification providers where relevant to the Selected Information;
Limited testing, on a selective basis, of supporting evidence for the Selected Information, including for example, agreeing recorded emissions data with data submitted to the Environment Agency;
Undertaking analytical procedures over the Selected Information.
A limited assurance engagement is substantially less in scope than a reasonable assurance engagement under ISAE 3000. Consequently, the nature, timing and extent of procedures for gathering sufficient appropriate evidence are deliberately limited relative to a reasonable assurance engagement.
Limitations
Non-financial performance information is subject to more inherent limitations than financial information, given the characteristics of the subject matter and the methods adopted for the definition and gathering of information, The absence of a significant body of established practice on which to draw allows for the selection of different but acceptable measurement techniques which can result in materially different measurements and can impact comparability, The precision of different measurement techniques may also vary, Furthermore, the nature and methods used to determine such information, as well as the measurement criteria and the precision thereof, may change over time. It is important to read the Corporate Responsibility Report in the context of the Company's Reporting Guidance available here.
The Sulphur Dioxide and Nitrogen Oxide emissions data are measured at the individual stations; work was performed to agree, on a selective basis, recorded data with data submitted to the Environment Agency periodically during the reporting period.
The Customer Minutes Lost data relies on information obtained from the E.ON's Network Records System. This system is subject to audit by another third party as part of Ofgem's requirements, Our work has not included review of the audit work performed on the Network Records System.
Conclusion
Based on the results of our procedures, nothing has come to our attention that causes us to believe that the Selected Information included in the 2009 Key Performance Indicator Summary as part of the Corporate Responsibility Report for the year ended 31 December 2009, is not fairly stated, in all material respects, in accordance with the Company's Reporting Guidance.
PricewaterhouseCoopers LLP
Chartered Accountants
London
19 August 2010
Please click the link below if you wish to download a PDF copy of the Assurance Report.