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Talking Energy Act Responsibly

2009 Performance

Act Responsibly

Act Responsibly

Responsibility Image

We act responsibly, building customer and stakeholder relationships to be recognised as a trusted energy partner.

Listening to Our Stakeholders

image of Paul Golby video on youtube

We’re engaging with customers to find out about their energy issues through our YouTube channel and Talking Energy debate

Supporting our communities

£11.5m figure

We’ve invested over 11.5m in communities in which we operate in 2009.

14,000 figure

We delivered safety messages to 14,000 pupils through interactive learnings.

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We work in an industry where our actions and decisions touch the lives of everybody, so being a responsible company cuts through everything we do

It's one of the foundation stones we’ve built our business around and our aim is always to treat everyone fairly, honestly and responsibly – our customers, our stakeholders, our people, the communities in which we operate.

We have some huge challenges ahead, as we’ve outlined and we can only meet those challenges if people recognise they can trust us and are prepared to engage with us and join us on the journey to change energy and move to a low carbon future.

Plugin2engineering programme

We’re always open and honest about our strategy and our aims and we actively engage with all stakeholders – even those who do not share our views.

We take our responsibilities very seriously and they will continue to drive our agenda now and in the future.

Some of our stakehoder engagement and communitites initatives

In 2009, we invested more than £11.5 million in community projects

  • 18% of our colleagues currently take part in employee involvement activities
  • Teams of our people spent over 8,000 hours volunteering in the community, supporting the work of 41 different organisations in sustainability projects.

We celebrated the tenth anniversary of our partnership with Age Concern Enterprises in September and now 225,234 people are currently signed up to our Age Concern product for older customers.

We support educational programmes to introduce youngsters to energy and help them understand the challenges we face in creating a sustainable energy future.

  • Around 50 of our volunteers delivered 157 Energy Experience lessons to 3,671 children in 22 schools
  • Our power discovery zone trucks delivered vital safety messages to over 14,000 pupils through interactive displays and learning opportunities.