Talking Energy 2008 Performance

• Our Responsibilities
• The Issues
• Issues Tracker
• 2010 Performance
• 2009 Performance
• 2008 Performance
• How we're doing
• Act responsibly
• Customers
• Reliable energy
• Low carbon society
• Environment
• Our People
• Assurance Statement
• GRI Index
• What We're Doing
• How we do business

Our Responsibilities

What we did in 2008

We’ve identified our Responsibilities to provide the direction for our actions and to demonstrate our sustainable approach to how we do business. This section documents the actions we are taking under our Responsibilities and reports on the progress we’re making.

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Act Responsibly

We act responsibly, building customer and stakeholder relationships to be recognised as a trusted energy partner

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Customers

Customers are at the heart of everything we do and we work hard to keep our customers informed, taking personal and real responsibility for our actions and keeping our promises

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Reliable Energy

We aim to provide a secure energy supply, now and for the future, through reliable networks and diverse energy sources

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Low carbon society

As one of the UK’s leading energy companies, we see our role as pivotal; we must provide the framework for moving to a low carbon society by changing the way energy is produced and used

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Environment

For us it’s about minimising all our impacts on the environment and we’re working across our businesses to reduce waste and the resource we use throughout our operations

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Our People

Our people are crucial to achieving our goal of changing energy. Only by engaging our colleagues effectively and working together can we make a real difference for our customers and the society we live in

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